Last Updated: 29 February 2024
Welcome to Bond Cleaning Ipswich. By accessing and using our services, you agree to comply with and be bound by the following terms and conditions. These terms apply to all users of our services, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these terms and conditions carefully before accessing our services.
1. Service Guarantee
100% Bond Back Guarantee: We offer a 100% bond back guarantee for all our cleaning services. If any issues arise with your property manager or landlord related to the cleaning standards provided by us, we will return to re-clean the specified area at no extra cost within 72 hours of the initial service.
100% Satisfaction Guarantee: Your satisfaction is our priority. If you are not completely satisfied with the quality of our cleaning, please inform us within 72 hours of the service completion. We will re-address the areas of concern free of charge to ensure your complete satisfaction.
Best Price Guarantee: Bond Cleaning Ipswich guarantees the best price for our cleaning services. If you receive a lower quote from a registered, reputed cleaning company, we will match the quote, provided it does not compromise the quality of our service. Our best price guarantee means we offer the ideal price without compromising on cleaning quality.
2. Photography Consent
We occasionally take before and after photographs of the properties we service for quality assurance and promotional purposes. By agreeing to our terms, you consent to the use of such photographs by Bond Cleaning Ipswich, provided that any identifying information is removed or obscured.
3. Cancellation Policy
Cancellations must be made at least 24 hours before the scheduled service time. Cancellations made less than 24 hours before the appointment may incur a cancellation fee. Read our Cancellation Policy for more details.
4. Force Majeure
Bond Cleaning Ipswich shall not be liable for any failure to perform its obligations where such failure results from any cause beyond Bond Cleaning Ipswich’s reasonable control, including, but not limited to, mechanical, electronic, or communications failure or degradation (including “force majeure” or any other event).
5. Job Quotation
Quotations are provided based on the information supplied by the client, the perceived condition of the property, and our operational costs. If at the time of service, the property conditions differ significantly from the information provided, we reserve the right to adjust our quotation.
6. Payment Terms
Payment is due upon completion of service unless otherwise agreed upon in writing. Bond Cleaning Ipswich accepts various payment methods, including cash, credit/debit card, and bank transfer.
7. Access and Electricity/Water Supply
Clients must provide access to the property at the scheduled service time. Adequate electricity and water supply must be available to carry out our cleaning services effectively.
8. Legal Rights
These terms and conditions do not negate any rights you may have under Australian Consumer Law.
9. Amendments to Terms and Conditions
We reserve the right to amend these terms and conditions at any time. All amendments will be posted on our website and are effective upon posting.
10. Contact Information
For any inquiries regarding these terms and conditions, please contact us at:
- Email: [email protected]
- Phone Number: +61 404 139 973
- Postal Address: 1 Callistemon St, Heathwood QLD 4110, Australia
Your use of our services signifies your acceptance of these terms and conditions. If you do not agree with any part of these terms, you should not use our services.