100% Bond Back Guarantee

Welcome to Bond Cleaning Ipswich! We know moving out is a big deal and getting your bond back is important. That’s why we promise to give you peace of mind with our 100% Bond Back Guarantee. Here’s a simple breakdown of how it all works:

What You Need to Know

Eligibility: Our full-service cleaning packages come with the 100% Bond Back Guarantee. These packages are carefully put together to address all your cleaning needs, making sure every corner of your property gets the attention it deserves.

Before We Start – The Pre-Service Inspection: We like to be clear and fair from the get-go. That’s why we conduct a pre-cleaning inspection of your place. This is our way of noting down how everything looks before we begin, ensuring we have a mutual understanding of the starting point.

The Guarantee Period: We’re confident in our cleaning prowess, and we back this confidence with a 72-hour period following our service. During this time, you and your property manager can take a close look at our work to make sure you’re happy with how the property looks.

If There’s a Problem – The Claim Process: If you spot any issues with our cleaning, let us know within the 72-hour period. We ask that you provide photos of any areas you’re concerned about to help us understand and address the issue quickly.

What’s Not Covered: It’s important to note our guarantee focuses on cleaning. It doesn’t cover wear and tear, issues that were there before we started cleaning, or damage caused by accidents after our service. We aim to clean and refresh your property, not repair or replace items.

Handling Disputes: If there’s a disagreement about the guarantee, we’re prepared to take a second look and resolve things fairly, typically through mediation. We’re committed to making sure everyone feels they’ve been treated justly.

Keeping You in the Loop: Our guarantee’s terms might get updates from time to time. We’ll always let you know about any changes, keeping our promise to you clear and current.

Get in Touch: For claims or questions about our guarantee, you’re welcome to email us at [email protected]. We’re here to help ensure your move is smooth and stress-free.